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Dorothy West
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What I learned about Delta

8/10/2016

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What was I doing yesterday? Traveling. Flying with Delta Airlines in the middle of their biggest business nightmare- a system failure that resulted in massive cancellations, delays and customer fury. Thousands of Delta passengers, lined up waiting for answers at "help desks", many prepared to explode onto representatives who had nothing to do with the clusterfluff, and everything to do with solutions. 
Know what I saw? I saw people, employed by Delta, doing everything possible to assist travelers, and everything possible to repair Delta's relationship with customers. The attitude had obviously been communicated well by the leadership- "Take care of people." The result for me, as a Delta passenger, was the reassurance that I was cared for in the midst of their debacle. Rather than feeling like I'll never book another flight with Delta, they are now the first carrier I'll check with.
You know that question I'm always asking, "What's mine to do?" I had lots of opportunities yesterday, to ask and answer. Here are a few examples.

While waiting in a long line for service, a representative was handing out cards, suggesting that we each call the number on the card for faster resolutions. The irate man behind me exclaimed, "I'm not calling a number, I want to get my chance to talk to someone's face!" I called the number. The nervous gentleman I spoke (kindly) with on the phone rebooked me on a flight leaving an hour earlier than expected, but I didn't understand how to print my boarding pass, so didn't want to get out of line. I waited a few minutes until I caught the eye of a representative and waved him over and smiling calmly, asked my question. He printed the new pass for me! That angry guy behind me looked me in the eye and said, "Jeez, a little bit of charm goes a long way!" I wished him well and headed to the gate for a seat assignment.
At the gate I found another long line, and watched another representative demonstrating the same courteous service routine. When it was my turn, I looked him in the eye and said, "I only need a seat assignment, but I have to tell you, you're doing an amazing job of staying cool, calm and handsome!" A huge smile erupted on his face and he said "THANK YOU!!" with a big sigh. And then I got an aisle seat!
I don't like travel delays anymore than anyone else. But asking, "What's mine to do?" sends my thinking in another direction and I become part of the best possible outcome instead of part of the mess. It feels better! 
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YOU're in Charge!

12/9/2015

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When I say "Happiness" I mean that feeling you get when you know you're in complete charge of your State of Being. Happiness, it turns out, means different things to different people.
We live in a vibrational universe. That means that our manifested reality is an exact reflection of the vibration we're broadcasting. This is very exciting news if you understand what it means and have a few tools to go with it. My job is to provide tools and to celebrate with others the enjoyment and power that comes with utilizing them! It's actually exhilarating for me. 
Here's where it can get confusing- some folks interpret happiness as getting what they want- from others! Can you believe it? One of my favorite peeps, I'll call her SoozieQ, was enjoying practicing alignment by being open and loving and authentic. A relative took a verbal swing at her, and then told her that she should get a refund from her happiness coach, because SoozieQ wasn't making this particular relative happy. Luckily, SoozieQ is an alignment pro and happiness activist, so she called in reinforcements and was back in top form, pronto. So here's the rub: we don't all tune into the same frequency. Happiness is different for a conscious creator than it is for a robot or an accomplished victim.

​If you're waiting for someone else to satisfy your desire for happiness, you're missing the boat! You could be happy right this minute! You have everything you need inside of you already. Choose to feel happy before you speak or act or even get out of bed. If you run into someone who wants you to be responsible for their happiness, share with them, gently, that they can do it for themselves and not to wait another moment!
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    I start my day naming a few items that I'm grateful for. Near the top of the list is being able to live life as a coach. It's an incredible concept, and I've enjoyed every minute of developing my version of coaching to utilize my strengths while expanding all that I can be. Above is a photo of "the Energy Room". It's where magic happens, inspiration fires, and dreams are articulated and put into motion. Please visit!

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